Refund Policy

Our courses are specialised, seat-limited programmes, and preparing them involves faculty, venue, laboratory, and material commitments made well in advance. Because of this, refund eligibility depends on how far ahead of the course you request a refund and on the nature of the course.

If you request a refund before the course start date, we will do our best to accommodate you. As a general guideline:

• Requests made well in advance of the start date are typically eligible for a full or substantial refund, subject to any non-recoverable processing fees.
• Requests made close to the start date may be eligible for a partial refund, or for a transfer of your seat to a future course, because commitments will already have been made on your behalf.

Exact eligibility depends on the specific course and how close the request is to the start date. We will always confirm the applicable terms with you in writing.

Once a course has started, or once course access, digital materials, or downloadable resources have been delivered to you, the payment is generally non-refundable, unless a refund is approved by AxisMed at its discretion (for example, in documented exceptional circumstances).

If we cancel a course, you are entitled to a full refund of the fees you paid, or the option to transfer to a future course. If we materially reschedule a course and the new arrangement does not suit you, you may request a full refund.

To request a refund, please contact us at admin@theaxismed.com or through our contact page, including your name, the course name, and your payment reference. See also our Cancellation Policy.

Approved refunds are issued in US Dollars (USD) to the original payment method used at checkout, via our payment provider, Stripe. Please allow a reasonable period for the refund to appear on your statement, as processing times are determined by Stripe and your card issuer.

We aim to be fair and reasonable in all refund matters. If you have any questions or believe your circumstances are exceptional, please reach out and we will review your request individually.